Why should I buy from your store?
Probably, for the following reasons: We offer high quality content only. We provide excellent support for our customers. We give discounts to our buyers. We provide Money Back Guarantee (please read more below). We support a number of payment systems, including PayPal, credit cards, etc. You can buy media at our marketplace quickly and easily, just in three clicks.
FAQ FOR BUYERS
Do you provide Money Back Guarantee?
Yes, we do. If you purchased a product and found some error in the renders or description, we'll try to fix the problem as soon as possible. If we cannot correct the error, we will cancel your order and you will get your money back within 24 hours from downloading the item. Read more conditions here
Do I need to be a registered member to buy products?
Yes, you do. Registration
is FREE and lets you buy products and other stuff quickly and easily.
How can I pay for an item?
You can pay for an item via Paypal or with a credit card. Please use a shopping cart for purchases.
What payment systems do you support?
We use the Paypal, Stripe.com and Webmoney systems. We accept payments via VISA, MasterCard, Paypal, WMZ etc.
How soon can I receive the item I've bought?
Immediately! You can download all your purchased items on the Downloads
I purchased a product, but it doesn't appear in Downloads. What should I do?
a new support ticket and enter the order number, the item name, and the link to the item.
How soon can your Support Dept. respond to my ticket?
Our Support Dept. works 7 days a week, 24 hours a day. Support tickets are generally responded to within 7 hours; however, it may take more time to process tickets in complicated cases.
If I'm buying 3D Models on 3DExport and I need the 3D model in a different format, what should I do?
new ticket and make a request for the format you need, and we will try to convert the model for you.
- .3ds - good for many applications
- .obj - good for Lightwave3D 11.5, Maya 2014 and Shockwave Director
- .fbx - good for Autodesk Maya
- .c4d - good for Cinema4D 11.5
- .max - good for 3DS MAX 2009 - 2014
- .dxf / .dwg - good for Autodesk AutoCAD and 3DS MAX
- .lwo - good for Lightwave3D 11.5
- .mb / .ma - good for Maya 2014
- .3dm - good for Rhinoceros
- .skp - good for SketchUp
- .stl - good for Stereolithography
Please note that the converted 3D model's quality might differ from that of the original model. Check more info by follow link.
Why I can`t buy items via my free email account?
We block any free email accounts because a lot of fraudsters use free emails for fraud payments. We care about our sellers and try to protect them by any possible ways. But if you want make purchase via free email, you can contact with our Support Dept.
and ask to add you into our white list of emails. Sorry for the inconvenience.
Do you provide Chargeback Protection for your sellers?
Yes, we do, provided that you are qualified for that: We offer Chargeback Protection for up to 3 fraudulent purchases per month, but only for Top
and Featured Sellers